Support for your products
All Nivek equipment has a unique serial number. If you require parts or information, please find the data plate and provide us with the serial number (circled on the right). Current models will have their data plate located on the battery box. In some older models, the data plate is inside the door of the track frame. If you have a QR code on your data plate, by scanning this you can immediately download the operators manual on your smart device.
We keep detailed information on your equipment service history on file for warranty purposes and so that we can help pinpoint any problems that may arise. We have detailed work instructions available for maintenance procedures along with service check-sheets and a recommended maintenance schedule. Request any of these documents free of charge below.
We can get you in touch with an accredited service agent in your area who can book your equipment in for regular third party servicing, and can expedite the supply of spares particularly in remote areas!