Support for your Products

Accessing Support

Every TED machine has a unique serial number. If you require parts or information, please find the data plate on your TED and provide us with the serial number (circled on the right). Current models will have their data plate located on the battery box. In some older models, the data plate is inside the door of the track frame.

If you have a QR code on your data plate, by scanning this you can immediately download the operators manual on your smart device.

We keep detailed information on your TED's service history on file for warranty purposes and so that we can help pinpoint any problems that may arise.

We have detailed work instructions available for maintenance procedures, along with service check-sheets and a recommended maintenance schedule. Request any of these documents free of charge below.

We can get you in touch with an accredited service agent in your area whom can book your TED in for regular 3rd party servicing, and can expedite the supply of spares particularly in remote areas!

The importance of regular maintenance

Improves component life.

Prevent downtime with predictive and preventative maintenance and component change-out.

Improve battery run time by taking load off system.

Improves maneuverability of TED.

Protects your warranty.

Ordering Spares

Spares are held in stock and can usually be freighted the day (Monday-Friday) we receive your P.O. Please provide the serial number of the TED that the parts are required for.

If you require something quickly, please note this on the Purchase Order along with the freight method you would like used and an account number. We will do our best to get critical spares out the ASAP. If we have to contact you for shipping instructions this could prolong your wait time.

Remotes usually take up to 3 weekdays to have ready for shipping as they require programming. If you are ordering a replacement remote, please provide us with a picture of the start up screen of your TED, or if that is not available, TED's serial number so that we can ensure it is programmed to the correct channel.

Training and Compliance

We can provide your training department with a digital training package free of charge, or send qualified trainers to site at a cost.TED and attachments come with engineering paperwork and operator's manuals in hard copy, and digital at your request.Pre-start books are available for purchase, and are a fantastic way to maximise time efficiency while ensuring nothing gets missed. These are available through us and our distributors using part number NI-QMS-MAN-0014


Digital support at your fingertips

Request downloads for all the technical product information you need.

If you can't find what you're looking for, send us and email and we'll get back to you.

Operator's Manual

Operational instructions for TED, Lift Assist, and the Pit Rescue Trailer. Manuals include specs, engineering certificates, and safety information.

Parts Manuals

An exploded view of TED's most common parts and part number listing.

Service check-sheet or Maintenance Schedule

Select which PDF you'd like to download.

Maintenance Work Instructions

We have detailed instructions for most maintenance procedures. Click and select which procedures you'd like to download.